📖 Getting Started Guide

How to Export Your Data From Each Platform

Step-by-step instructions for exporting your orders, products, and inventory from Shopify, Etsy, Amazon, WooCommerce, and eBay — ready to upload to CrossData.

🔒 Privacy reminder: CrossData processes your CSV files transiently and discards them immediately after. Your data — and your customers' data — is never stored, never shared, and always under your control.
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Shopify

The cleanest, most consistent exports of any platform on this list

Easy
Files to export
📦 Orders export
🏷️ Products export
📋 Inventory export
Exporting orders
  1. 1
    Log in to your Shopify admin at yourstore.myshopify.com/admin
  2. 2
    Go to Orders in the left sidebar
  3. 3
    Click Export (top right). Choose your date range — for CrossData, we recommend exporting at least the last 12 months for meaningful forecasting
  4. 4
    Select All orders and format CSV for Excel, Numbers, or other spreadsheet programs
  5. 5
    Click Export orders — Shopify will email the file to your account email address
Exporting products & inventory
  1. 1
    Go to Products in the left sidebar
  2. 2
    Click Export → All products → CSV for Excel
  3. 3
    For inventory specifically, go to Products → Inventory and use the Export button there
✅ CrossData tip: Shopify's CSV headers are consistent and well-structured. Upload your orders CSV first — CrossData will auto-detect the columns and map them correctly with no manual adjustments needed in most cases.
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Etsy

Straightforward once you find it — the export option is buried a few levels deep

Easy
Files to export
📦 Orders CSV
💰 Finances / Fees CSV
Exporting orders
  1. 1
    Go to Etsy.com → Shop Manager
  2. 2
    Click Orders & Shipping in the left menu
  3. 3
    Above your order list, click the Download CSV link. Etsy will generate a file covering your recent orders
  4. 4
    For older orders, use the date filter at the top before downloading
Exporting fees & finances (for profit analysis)
  1. 1
    In Shop Manager, go to Finances → Payment Account
  2. 2
    Use the Download CSV option to get a breakdown of your listing fees, transaction fees, and shipping costs
⚠️ Heads up: Etsy's order CSV does not always include the full fee breakdown in a single file. For the most accurate profit analysis, upload both your Orders CSV and your Finances CSV together — CrossData will reconcile them automatically.
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Amazon Seller Central

The most powerful but most fragmented — expect to pull 2–3 separate reports

Complex
ℹ️ Why multiple files? Amazon splits orders, fees, inventory, and payments across separate report types in Seller Central. There is no single "export everything" button. You will need to download 2–3 reports and upload them together — CrossData handles the merging automatically.
Reports you need
ReportWhat it containsWhere to find it
Orders Report Order IDs, dates, product ASINs, quantities, sale prices Reports → Fulfillment → Orders → All Orders
Fee Preview / Transaction Report Referral fees, FBA fees, per-order costs Reports → Payments → Transaction View → Download
Inventory Report Current stock levels, ASIN, SKU, quantity available Reports → Fulfillment → Inventory → Manage FBA Inventory
Step-by-step for the Orders Report
  1. 1
    Log in to Seller Central at sellercentral.amazon.com
  2. 2
    Go to Reports → Fulfillment in the top menu
  3. 3
    Under Sales, select All Orders
  4. 4
    Set your date range (up to 2 years available), then click Request report
  5. 5
    Once generated (usually a few minutes), click Download to save the .txt file — CrossData accepts this format directly
⚠️ Amazon note: Amazon's reports often export as tab-delimited .txt files, not standard .csv. CrossData handles both formats — just upload as-is without renaming the file.
✅ CrossData tip: Amazon sellers get the most value from CrossData's profit analysis feature, because FBA fees are notoriously difficult to manually reconcile. Uploading your Transaction Report alongside your Orders Report gives you a true per-unit profit figure automatically.
🔵

WooCommerce

Requires a free plugin for clean exports — built-in export is limited

Medium
ℹ️ Plugin note: WooCommerce's native order export (via WordPress admin) produces a basic CSV, but it omits product-level detail and fees. We recommend the free WooCommerce Customer / Order / Coupon Export plugin for a complete export. It takes about 2 minutes to install.
Option A — Using the plugin (recommended)
  1. 1
    In WordPress admin, go to Plugins → Add New and search for "WooCommerce Customer / Order / Coupon Export"
  2. 2
    Install and activate. A new Export menu will appear under WooCommerce
  3. 3
    Go to WooCommerce → Export → Orders. Select your date range and export format CSV
  4. 4
    Click Generate Export and download the file
Option B — Built-in WordPress export (basic)
  1. 1
    Go to WooCommerce → Orders in WordPress admin
  2. 2
    Click the Export button at the top of the orders list
  3. 3
    Download the CSV — note this will be a simplified export without full line-item detail
✅ CrossData tip: If you are on WooCommerce, also export your Products list from Products → Export in WordPress. This gives CrossData your cost-of-goods data for accurate margin calculation.
⚫

eBay

Solid export options — but eBay's complex fee structure requires extra attention

Medium
Files to export
📦 Orders report
💰 Financial transactions
Exporting orders
  1. 1
    Log in and go to eBay Seller Hub at seller.ebay.com
  2. 2
    Click Orders in the top navigation
  3. 3
    Use the date filters to select your desired range, then click Download report
  4. 4
    Choose CSV format and download
Exporting financial transactions (for fee reconciliation)
  1. 1
    In Seller Hub, go to Payments → Transactions
  2. 2
    Set your date range and click Download → CSV
  3. 3
    This file includes final value fees, insertion fees, and payment processing charges — essential for accurate profit calculation
⚠️ eBay fee complexity: eBay charges multiple fee layers — insertion fees, final value fees (which vary by category), promoted listing fees, and payment processing. These are not all visible in the Orders report. Always download the Transactions CSV alongside your orders for CrossData to calculate accurate net profit.
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General Tips for All Platforms

A few things that apply no matter which platform you're exporting from

  1. →
    Export at least 12 months of data for meaningful inventory forecasting and trend analysis. CrossData's AI needs a baseline to identify seasonal patterns.
  2. →
    Don't clean or rename your files before uploading. CrossData handles messy headers, encoding issues, and inconsistent column names — your job is just to export and upload as-is.
  3. →
    Upload all platforms together in one session for the best results. CrossData matches products and orders across platforms by name, SKU, and other signals.
  4. →
    Include your cost of goods (COGS) in your product exports wherever possible. Without this, CrossData will calculate revenue and fees but cannot determine true net profit per item.
  5. →
    Your exports are processed and discarded immediately. CrossData never stores your CSV files or any customer data contained within them. Processing is transient — once your report is ready, your raw data is gone from our systems.

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